For current residents
Resident resources
Pay rent, request repairs, keep your renters insurance current and plan your move, all in one place.
Is this an emergency?
Call (555) 010-0199 any time, day or night. Do not use the online form for:
- Fire, smoke or a gas smell (leave first and call 911)
- Flooding or a burst pipe
- No heat in freezing weather
- A sewer backup or no water at all
- A door or window that will not lock
Pay rent
Pay rent online
Rent is due on the 1st. Pay by bank transfer at no cost, or by card with the processor's fee.
Resident portal
Pay rent, set up autopay, see your ledger and download receipts.
Good to know
- Autopay runs on the 1st so you never miss a due date.
- Rent paid after the 5th may include a late fee, as explained in your lease.
- Having trouble paying? Call the office early. We would rather set a plan than send a notice.
Renters insurance
Keep your coverage current
Required coverage
Your lease requires renters insurance with personal liability coverage. Upload your policy in the resident portal.
Add us as interested party
List Lakehaven Residential as an interested party so we are notified if your policy lapses.
Before you renew
Check your policy covers your current belongings, and upload the new declarations page each year.
Moving
Move-in and move-out
Moving in
- Sign your lease and pay move-in fundsYour first month's rent and deposit through the portal.
- Set up utilitiesTransfer electricity and internet into your name before move-in day.
- Complete the move-in inspectionNote and photograph any existing damage within 3 days.
Moving out
- Give written noticeAs required by your lease, usually 30 days.
- Clean and repairUse our move-out checklist so your deposit return is as high as possible.
- Return keys and share your new addressYour deposit statement is mailed within the time your state requires.
Resident FAQ
Common questions
How do I submit a maintenance request?
Use the maintenance request form or the resident portal. For emergencies, call (555) 010-0199.
Can I get a pet after I move in?
Ask the office first. Pets need written approval and may require a pet deposit or fee. Assistance animals are handled through a reasonable accommodation request.
How do I renew my lease?
We contact you about 60 days before your lease ends with your renewal options.
Who do I call about noise or a neighbor?
Call or email the office during business hours. For anything that feels unsafe, call 911 first.